Refund policy
Effective Date: July 2, 2026
Wild Connect Academy, operated by Wildlife Diaries Africa, is committed to providing high-quality wildlife, conservation, and tourism education. This Refund Policy explains the conditions under which refunds may or may not be granted.
By purchasing any course, program, or digital service on Wild Connect Academy, you agree to this Refund Policy.
All payments made on Wild Connect Academy are considered final and non-refundable, except where explicitly stated in this policy or required by applicable law.
Users are responsible for reviewing all course details, descriptions, and requirements before making a purchase.
Refunds will not be issued for:
Online courses (once access is granted)
Digital learning materials
Subscription plans
Certificates or certification fees
Live webinars or workshops after attendance or access
Instructor-led training sessions once started
Promotional or discounted course purchases
Marketplace learning content
Once access has been granted, the purchase is considered fully delivered.
Refunds may only be considered in the following cases:
Duplicate payment due to technical error
Accidental double charging
Payment processed incorrectly by the system
Course not accessible due to verified technical failure
Unauthorized transaction (subject to investigation)
Any refund required by applicable law
All refund requests will be reviewed individually.
We do not provide refunds if:
You change your mind after purchasing a course
You are unable to complete the course
You do not meet course expectations after enrollment
You fail to use the course within the access period
You misunderstood course content or requirements
Users are encouraged to read course descriptions carefully before enrolling.
Courses are created by independent instructors, wildlife professionals, and institutions.
While we maintain quality standards, Wild Connect Academy is not responsible for individual instructor content once published.
Refund eligibility remains subject to this policy.
For subscription-based access:
Payments are non-refundable once billing is processed
Users may cancel future renewals at any time
Access remains active until the end of the paid period
Before initiating a chargeback, users must contact support to resolve the issue.
Unauthorized chargebacks may result in:
Account suspension
Loss of access to purchased content
Restriction from future purchases
We encourage fair dispute resolution through our support team.
If a refund is approved:
Processing may take 5–10 business days
Refunds are issued using the original payment method
Delays may occur due to banking institutions
We reserve the right to deny refunds and suspend accounts where fraudulent or abusive activity is detected.
We may update this Refund Policy at any time.
Changes will be posted on this page with an updated effective date. Continued use of the platform constitutes acceptance of the updated policy.
For refund-related inquiries:
Wild Connect Academy
by Wildlife Diaries Africa
???? support@wildlifediariesafrica.com
Wild Connect Academy is committed to delivering valuable, practical, and accessible wildlife and tourism education. This policy ensures fairness to both learners and instructors while maintaining the sustainability of the platform.
Learn. Grow. Conserve.